Lavish Designs by Jelisha - FAQ

Frequently Asked Questions

Answers to common questions about orders, shipping, and customizations.

How do I place a custom order?

Select your product, choose options, and include personalization details at checkout. Need a mockup? Email us after ordering.

Can you create a design that isn’t listed on your website?

Yes! Custom is our specialty. Email your idea (photos, school mascot, slogan, or colors) and we’ll confirm feasibility and pricing.

Can you make a design that isn’t on the site?


Yes! Custom is our specialty. Email your idea (photos, colors, slogans, or mascots) and we’ll confirm the design and next steps.

Will I see a proof before my order is made?

For fully custom designs (like class reunion shirts, family reunion tees, or special tumblers), we can provide a digital mock-up upon request. Once approved, production begins.

What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, PayPal, Sezzle and Klarna (buy now, pay later) when available at checkout.

What are your processing times?

Custom tumblers: Up to 14 business days

Apparel & spirit wear: 3–5 business days

Large/bulk orders: 10–14 business days

Shipping is typically 2–5 business days after production.

Do you accept returns?

Because items are handmade and personalized, all sales are final. If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

Do you ship outside the U.S.?

At this time, we primarily ship within the U.S. If you’re outside the U.S., email us to discuss international shipping options.

Can I pick up my order locally?

Local pick-up is available at checkout.

Do you take bulk or team orders?

Absolutely! We offer bulk pricing for schools, sports teams, reunions, and events. Email us with your details (product, quantities, sizes, deadline) for a custom quote.

How do I care for my custom apparel?

Wash inside-out in cold water, gentle cycle. Hang dry or tumble dry low. Do not iron directly on designs.

Still need help? Email info@lavishdesigns803.com

Last updated: January 1, 2025